Support and Help Channels
A one hour Inquiry Response Guarantee
Our client help Dept is on–line nonstop to reply to all of your current help inquiries. Every single ticket you post to us shall be solved within up to one hour. If your situation requires the help of one of our administrators, we are going to address the ticket to the person on duty and will inform you that the problem is being taken care of.
Expert Customer Assistance Service
We will offer you 24x7x365 tech support through a turbo–fast ticket system integrated into your Control Panel. You could e–mail us at any time about any of the programs that come pre–installed on the virtual server, including the chosen Operating System, the server administration panel and our in–house designed Control Panel.
An Intuitive Help Zone
An in–depth and constantly updated articles base is incorporated into our custom–built Control Panel. It offers you quick tips about how to carry out all the basic site managing tasks. The Help zone provides descriptive how to content articles and step by step video training. You can open the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.