A 99.9% Server Uptime
Our shared hosting platform is based on a dependable, top–of–the–line hardware architecture and a significantly modified Linux distro. This is why, irrespective of what your web site is, or how many visitors you’ve got, or even if there is a DDoS attack, our hosting servers will remain up and running and your sites will stay online.
All our shared hosting packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
To be able to deliver a good–quality web hosting service, you can barely lean on the default network configuration in a datacenter. We have set up our own custom network to ensure an ultra–fast connection speed with the rest of the world.
And thanks to this, no matter which data center facilities you select: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to curtail all possible risks with our cloud hosting packages and even though our company offers first–rate client support, there are times when the customer is just not happy with what we have to offer. Or he needs to upgrade to a more robust hosting service, like a VPS server or even a dedicated server.
That’s the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely happy, you will receive a refund.
24/7 Technical Support
We’ve mindfully selected each member of our 24x7 support staff to ensure that we can offer you the best possible technical support that you can get. Each of our customer service technicians has many years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available 24–7 – you will be able to touch base with them whenever you want and they will reply back to you as fast as possible.
Their average support ticket response time is just 20 minutes, while with other web hosting distributors you need to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be replied to in less than an hour.